You shall be fully responsible for uploading and backing up all content to your website and supplementing, modifying and updating your website.
GBHN will not be held responsible for any loss, loss of service or damage to your content, web site, domain name, email, or any malfunctions or service interruptions caused by any failure of your website or our hardware or our provider's hardware.
You are solely responsible for making backup copies of your website and content.
You are solely responsible for maintaining an emergency plan in case any of your data is lost or inaccessible.
GBHN, although performing a nightly backups, cannot guarantee that the contents of your web hosting package will never be deleted or corrupted, or that a backup of your website or email will always be available. Customers should always keep a copy of all content on a local computer or seperate remote backup system. We STRONGLY advise you keep an additional copy of all data to ensure availablity of your files.
Acceptable Usage and Illegal Activity
GBHN does everything possible to maintain a high level of service, many customers are highly dependant on our high standards. To maintain these standards we will not provide services and reserve the right to immediately suspend or terminate people who are using our services for:
Hacking, including but not limited to penetrating or attempting to access, without authorisation, another computer or network. Port scanning, stealth scanning, fraudulent credit card, Paypal, bank account, "phishing" techniques, identity fraud.
Hosting files or other data which infringes on another's copright or intellectual property rights.
Spamming, or sending of bulk unsolicited email. We maintain a very strict policy on spamming, which includes the sending of unauthorized messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate service and charge you £1.00 GBP for every spam email sent since your account was activated, and charge £250 per hour per member of staff who is engaged in removing our servers from spam lists and remote blocking lists, based on reasonable indications that you are ingaged in spamming of any kind.
Uploading or linking to content that violates another's right of publicity or privacy.
Uploading or linking to content that violates another's copyright or intellectual property
Content
All services provided by GBHN may be used only for lawful purposes.
You agree to idemnify and hold harmless GBHN from any claims resulting from the use of our services.
Use of our services to infringe copyright or trademark is not allowed. This includes but is not limited to the unauthorized copying or photographs, artwork, music, books, tv episodes, movies, cartoons, advertisements or any other coprighted work. The offer of selling any counterfeit merchandise of a trademark holder will result in the immediate termination of your account without prior warning. If you believe that your copyright or trademark is being infringed upon, please email abuse [atsigngoeshere] GBHN.co.uk with as much information as possible
Unacceptable material on all servers
Below are some examples of unacceptable material that cannot be hosted on our shared servers, these include:
Spam scripts, mail bombers, irc servers, live chat scripts, chat rooms, brute force programs, ip scanners, hate sites, hacker focussed sites, sites promoting illegal activities, muds, rpgs, lottery sites, banking programs, autosurf sites, forex or egold exchange, investment sites, commercial audio streaming (more than 1 stream), topsites, affiliate servers, banner-ad services (similar to rapidshare, photobucket), filedump, mirrors, irc bots, proxy scripts, anonymizers, pirated software, website scraping tools, website data aggregation, shell scripts, ddos scripts.
Potential harm to minors is STRICTLY FORBIDDEN. This includes but is not limited to child pornography or content perceived to be child pornography. Any site found to host child pornography or linking to child pornography will be suspended immediately without notice and the customer's details will be provided to the police along with all logs, ip addresses and all data we have on the customer.
Offering video or audio streaming or downloads, mp3 files, games and shareware is not permitted.
Using a shared account as a backup or storage device is not permitted, with the exception of the use of one (1) cPanel backup of the same account.
Further exclusions
GBHN reserves the right to refuse service to anyone. Any material that, in our judgment, is illegal, threatening, obscene or violates our terms of service in any manner may be removed from our services (or suspended) with or without notice.
Failure to respond to an email or phone call from our abuse department within 24hrs may result in suspension or termination of your services. All abuse issues must be dealt with via support ticket/email and have a response within 48hours.
In some cases GBHN may have to suspend an account prior to contacting the customer, we can accept no responsibility for repercussions of this and will only do it if we deem it to be necessary.
If you're not sure about the acceptability of your site or service, please contact us at abuse [atsigngoeshere] GBHN.co.uk and we will assist you.
Monitoring & Protection
GBHN servers and all related equipments are provided for only authorised customer usage. GBHN systems are monitored for lawful purposes, including ensuring that use is authorised, for management of the systems, to protect against unauthorised access, maintain no terms and conditions are being broken, and to verify security procedures, survivability and operational security. Information is recorded, examined, copied and used by GBHN staff to maintain a secure infrastructure. Use of GBHN's services means you consent to us monitoring all systems for these purposes.
Resellers
If we find sites owned by your user are in breach of our terms and conditions we will suspend the site in question and notify you immediately so you can terminate the account.
If we find two or more sites owned by your user are in breach of our terms and/or acting suspiciously we may need to suspend all the sites owned by your user, and your main account until the matter is resolved.
We will then monitor your activity for an amount of time, further infractions may result in immediate termination of your account and owned accounts.
Shoutcast Servers
Clients take full responsibility for the content they are streaming on there shoutcast service, including any files uploaded to the AutoDJ service.
Our Shoutcast Services opperates a fair usage policy. Depending on your usage we may limit your bandwidth on your shoutcast server to an appropiate limit for your service, you can pay for a higher limit should you need to.
Reporting violations
Illegal violations of our terms of service will be reported to the appropriate law enforcement agency.
Protecting your website/services
It is your responsibility to ensure that all scripts and programs installed within your account are secure and permissions of folders are set properly, regardless of whether you or someone else manually installed them manually or used an auto-installer such as installatron.
When possible, set permissions on most folders to 644 or as restrictive possible. Customers are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as usernams, passwords. It is required that you use a secure password and not to repeat your passwords. If you use an insecure password or repeat your passwords we reserve the right to suspend the account until you agree to use more secure passwords and not to repeat them.
We may audit your site to prevent weak passwords from being used, this can be in a number of ways, including but not limited to brute force password checking.
We will notify you if we find your passwords to be insecure, in some cases we may even be forced to change them and notify you of your new passwords.
File Allowances
All files over 10MB (excluding your cPanel backup file) must be linked from your website within the same account and must also be publically available through the domain name attached to your account. Larger files (over 10MB) shouldn't take up more than 40% of the data on your web hosting account.
Zero Tolerence on Spam!
We have absolutely zero tolerence to the sending of unsolicited email, bulk mail and spam. Purchased lists, safe lists, and double opt-in lists will be treated as spam. Any customer who sends out spam will have their account terminated with or without notice. Sites advertised via spam may not be hosted on our servers either. This includes but is not limited to spam send over email, instant messaging, irc, usenet or fax. No organisation listed with ROKSO may be hosted with us. Any account which results in our IP address(es) being black listed will be immediately suspended and/or terminated. We reserve the right to require changes, force changes, remove files or simply disable any website, or other component of the customer's hosting package that doesn't comply with our policies. We reserve the right to charge the account holder used to send any unsolicited email a fee of £250.00 per hour, plus £1.00 per spam email found in our mail queue or mail logs. The end cost is completely at the discretion of GBHN.
Resource Usage
Customers hosted as resellers or on shared hosting packages may not:
Use 25% or more of any system resources for longer than 90 seconds. There are many activities that could cause such issues, these include: PHP, CGI, FTP, HTTP and more.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons such as IRCd.
Run any type of web spider or indexer (inc Google Cash, AdSpy) on shared servers
run any software that interfaces with an IRC network.
Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
Participate in any file-sharing/peer-to-peer activities.
Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
Run cron jobs with intervals of less than 15 minutes
When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
Our shared servers are suitable for most customers, there however comes a time for some websites then they are better suited for a semi-dedicated, vps or dedicated plan which allows more CPU and Memory resources. We reserve the right, at our sole descretion, to discontinue service to any customer with a website or other hosted data that takes up more than 10% of the server resources and/or 10% of the server's CPU. This means that if your website is found to be utilizing more than 10% of the CPU and memory of the server, we reserve the right to take your site offline without prior notice.
If this is needed you can either upgrade your hosting package or request a pro-rated refund of the amount you have paid in advance for the services minus cost of domain registration fees, even if your domain was free.
Due to the severity of this, and our ability to act fast to fix these issues to avoid server problems, we will do everything reasonably possible to provide you with a prior warning to taking your site offline, but we accept no obligation to do so
INODES
What is an Inode?
An Inode is a file, every file - a webpage, image, email on your account uses up 1 inode.
The use of more than 25,000 inodes on any shared account may potentially result in suspension. Accounts exceeding the 25,000 inode limite will be removed from our backup system to avoid overusage.
Sites that don't exceed the limit by much may not be suspended, this is at our sole descretion.
Sites that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be marked for review or suspension by a member of staff
Over time, tens of thousands of emails build up, eventually pushing you past our limit. To disable your default mailbox login to cPAnel, click 'Mail', then 'Default Address', then 'Set Default Address'. Once in there type :fail: into the box so messages sent to your // var prefix = 'ma' + 'il' + 'to'; var path = 'hr' + 'ef' + '='; var addy89888 = 'user' + '@'; addy89888 = addy89888 + 'domain' + '.' + 'com'; document.write( '' ); document.write( addy89888 ); document.write( '<\/a>' ); //\n // user@domain.com
\n user@domain.com
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
// document.write( '' ); // This e-mail address is being protected from spambots. You need JavaScript enabled to view it // document.write( '</' ); document.write( 'span>' ); // will fail.
Availability of services
We attempt to provide the service 24/7/365 as long as your payments are up-to-date. Sometimes, for a number of potential reasons, the service may be unavailable. You must acknowledge that due to the nature of web hosting technology and the Internet, occasional unavailability of the services cannot be avoided. Sometimes equipment malfunctions, at other times we undertake periodic maintenance procedures or repairs. Other times there are causes beyond our control such as power failures, failure of telecommunication links, hostile network attacks, network traffic and other occurences. We cannot promise to provide you with an uninterrupted (100% uptime guaranteed) service.
Money Back Guarantee
We offer a 14 day money back guarantee on all shared hosting plans. If you cancel your account within 14 days of first ordering it we will provide you with a full refund for the remainder of your term excluding any setup fees that were charged when you signed up, and excluding a domain registration fee. (Even if you received your domain for free through one of our hosting plans).
The domain registration fee we incur on each domain name is £10.00+VAT. This means that all refunds are subject to a £10.00+VAT registration fee charge. However this does mean that you own your domain name afterwards.
The only way to cancel to claim your refund is by emailing billing [atsignhere] GBHN.co.uk
The following items are not refundable:
Account upgrades
Domain registrations/renewals
SSL Certificates
Installation/setup charges
We reserve the right to cancel your account within 72 hours notice if an event should occur in which evidence exists that a customer was rude or vulgar in communications with our staff.
When you first sign up
When you first sign up, your account will be enabled with autorenew. This mean that when your renewal date arrives, your hosting plan and domain will be renewed automatically. If you have a credit or debit card filed with us it will be debited automatically. If you wish to not have this happen, and you would not like to renew your account you must cancel 14 days prior to your renewal date. If you have any questions as to when your renewal date is, simply login to https://clients.GBHN.co.uk/ and check 'My Hosting Packages' and 'My Domains' or contact us by opening a ticket at http://clients.GBHN.co.uk/ or contacting us using the Contact form on the 'Contact us' page.
If you fail to cancel 14 days prior to renewal, your account will be renewed for a new term, so please make sure you contact us. Your account renewal dates are always available at https://clients.GBHN.co.uk/
If more than 7 days pass from the date which an invoice for the services are due and we haven't received payment in full, we will suspend your account, which means your data files and website will become inaccessible.
We will not temporarily make your files accessible to you if your account is suspended and not up-to-date
If in the following 23 days you pay all the amounts due, bringing your account up-to-date, we will take your account out of suspension and make your data available within 15 minutes.
If 30 days pass from the invoice due date, GBHN will terminate your account and delete all data you have uploaded to our servers. In other words, after 30 days of non-payment we'll delete your hosting account and you waive all rights to your data being retained.
Indemnification
If GBHN is sued or threatened with a lawsuit from a third party because of something you do with the services we provide, or as an affiliate, you agree to pay all legal fees plus administration fees if GBHN is found liable or pays to settle the dispute. Not only do you agree to reimburse us for what it costs to satisy a judgement or settle a case, you also agree to pay GBHN's attorney's fees and all other costs GBHN incurs in defending itself. This is called indemnification.
Disclaimer of Warranties
GBHN EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GBHN. MAKES NO WARRANTY THAT ITS SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. GBHN. DOES NOT WARRANT, NOR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR RESULTS OF, ANY OF THE SERVICES IT PROVIDES, IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.
Limitation of Liability
IN NO EVENT SHALL GBHN. BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT OR GOODWILL, FOR ANY MATTER, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTIES, EITHER EXPRESS OR IMPLIED, ANY BREACH OF THIS AGREEMENT OR ITS INCORPORATED AGREEMENTS AND POLICIES, YOUR INABILITY TO USE THE SOFTWARE OR SERVICES, YOUR LOSS OF DATA OR FILES OR OTHERWISE, EVEN IF GBHN. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
By using GBHN, you agree to all of the terms of services listed above. |
